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RETURNS & REFUND POLICY
Refund policy Below we answer all the common questions around returns and refunds. Of course, if there’s anything more you’re unsure about, simply shoot us an email, sales@RJindustries.com.au WHAT IF MY ORDER IS INCORRECT? In the unlikely event you receive the incorrect product, please email sales@RJindustries.com.au within five days of receiving your parcel. Include your full contact details and original invoice number, as well as photos of the item being returned. Once we advise that a purchase can be returned, we'll issue you a return authorisation number. WHAT IF I CHANGE MY MIND ABOUT A PRODUCT? Please choose all products carefully as RJ industries.com.au does not accept returns on sale items for change of mind or incorrect purchases. WHAT IF THE PRODUCT OR ITEM IS FAULTY? Again, in the unlikely event you receive a faulty product, please email sales@RJindustries.com.au within five days of receiving your parcel. Items are to be returned in the original condition they were sent, and must be received within 14 days from confirmation of the returns approval. Refunds will then be credited to the original method of payment. Once approval has been received from RJ industries.com.au, please pack up the goods using the original packaging and return them to the below address, including the original tax invoice in the box. We recommend using Registered Post or trackable courier as RJ Industries takes no responsibility for returned items lost in transit. RJ Industries 37/107 Wells Road, Chelsea Heights, Victoria 3196 Australia Once we receive the product, we'll assess the goods to replace or issue a full refund. The cost of returning the goods will also be refunded if the product is deemed faulty.